Wirral Community NHS Foundation Trust Responds To CQC Inspection Report

Wirral Community NHS Foundation Trust is pleased that its latest CQC inspection report cites many areas of Outstanding and Good practice and that it was rated as Good in the CQC key questions of Effective, Caring and Responsive. 


The report states that;

  • “People had good outcomes because they received effective care and treatment that met their needs”
  • “People were supported, treated with dignity and respect and were involved as partners in their care”
  • “People’s needs were met through the way services were organised and delivered”


Karen Howell, Chief Executive of the Trust said “Our Children and Young People’s Division was particularly highlighted for Outstanding Practice in relation to the Dietetics Team and our Children’s Weight Reduction Service, the FIT club. The Trust’s GPOOHs service, Community End of Life Care and Community Dental services were also rated Good”.


“Patients are at the heart of everything we do and we are proud that the kindness, respect and compassion of our teams were recognised by inspectors. The inspection team also found that staff took account of patients’ individual needs and involved them in decision making about their care. Patients told inspectors staff were friendly and approachable. This supports our Friends and Family Test results, which for the last eight consecutive months have shown that 97% or more of our patients would recommend the Trust as place to receive treatment or care.”


It is disappointing that the Trust has been given an overall rating of Requires Improvement. However, the report reflects the position at the end of March 2018 and the Trust is confident that most of the issues raised (the majority of which were technical issues) have now been addressed. The few remaining issues have action plans in place.


The CQC said: “When inspectors raised concerns they were immediately addressed and staff were seen to be kind, caring and passionate about providing high quality care.”


The Trust has firm foundations to build on and welcomes the CQC returning to inspect the Trust again within the next 12 months. The Trust remains committed to providing high-quality and caring services that we are recognised for, to our local communities.


Last Updated: Monday, 09 July 2018 13:23

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