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Trust delighted with Care Quality Commission inspection report



Trust delighted with Care Quality Commission inspection report

Wirral Community NHS Trust's services have been rated 'good' following a comprehensive inspection by the Care Quality Commission.

Inspectors said patients were consistently treated with compassion, dignity and respect, while patients themselves spoke positively of the experiences they had of services. 'Exemplary instances of caring, respectful and compassionate treatment' were among the many positive findings.

The inspectors found a number of areas of good practice which included:

  • the innovative approach shown by the sexual health team who proactively engaged with young people to encourage the appropriate health tests. For example the team were active in the community giving presentations in high schools, Fresher's Fairs, in colleges and at local music festivals through setting up stalls promoting safe sex
  • the End of Life Care team's development of their own nutrition assessment to support community assessment patients. The feedback from the families, patients and informal carers was exemplary
  • the initiatives shown by the Family Nurse Partnership to help prepare teenage fathers for caring for their child
  • the specialist Speech and Language service for children with dysfluency (stammer) which is not a standard provision for community trusts.
  • high quality, person centred, individualised dental care across all services, in particular at the Leasowe clinic
  • the streamlined dental service and multi-disciplinary approach provided at Clatterbridge clinic provided patients with a joined up, comprehensive service.

Simon Gilby, Chief Executive of the Trust said: "The Trust Board is delighted with the Care Quality Commission's report. Overall, it assessed our services as good and said patient feedback was that our staff were supportive, considerate and respectful."

"Inspectors found our services to be flexible and responsive to patient's needs, and highlighted good examples of innovative practice. The report also confirmed areas where we can make improvements and we are already taking actions."

Simon continued: "I am very proud to be Chief Executive of such a caring and compassionate organisation. Every one of our members of staff deserves congratulating on the outstanding care they provide."

The inspection reviewed the Trust's services against five key themes; whether they were safe, effective, caring, responsive and well-led.

Commenting on the report, Sandra Christie, Director of Quality and Nursing, said: "This is a fantastic validation for staff and reflects the CQC's findings of good clinical leadership throughout the Trust. The CQC concluded that only three of the 30 measures assessed require improvement. Action plans are already underway (or complete) to address these."

Actions include:

  • reviewing incident reporting systems to ensure consistent use across services
  • reviewing policies and procedures for safeguarding to ensure information is clear
  • reviewing record keeping process to avoid duplication (while new IT system is rolled out)
  • reviewing training around the Mental Capacity Act 2005
  • reviewing management arrangements for services for children and families to ensure joined up working
  • ensuring good practice guidelines for triage assessments are fully implemented and monitored

Dean Spencer, portfolio director for the North at the NHS Trust Development Authority, said: "This is an excellent result for the Trust, achieved through the dedication and commitment of staff. We are pleased that the Trust has been recognised for delivering the high quality care that its patients deserve, and that its efforts to sustain this and drive forward improvements will continue."

The reports are available on the Trust website in the About us section.

Last Updated: Wednesday, 02 November 2016 14:54

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