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If you have symptoms of Norovirus (diarrhoea and/or vomiting) you are urged not to attend walk-in centre, your GP or the hospital, but to remain at home until you have been clear of symptoms for 48 hours. Please call NHS 111 if you need assistance.

Patients recommend local NHS Community Trust

Patients recommend local NHS Community Trust

96% of patients state that they would recommend Wirral Community NHS Trusts services to friends and family.


This week the results of the national NHS Friends and Family Test has been published, highlighting patient satisfaction in relation to the quality of care patients have received from hospital wards and A&E departments across the country.  The initiative was launched in April of this year and enables local people to help shape better services by asking them one simple question: ‘How likely are you to recommend your ward/A&E department to friends and family if they needed similar care or treatment?’


Although Wirral Community NHS Trust is not part of the initiative, the Trust regularly gathers patient experience information across all services via questionnaires, focus groups and forums. Throughout the last year patient engagement has focussed on whether individuals would recommend services to friends and family. 


1,560  patient  experience questionnaires were completed during 2012/2013 with 96% of patients stating that they would recommend the Trust’s services to family and friends and that they were satisfied that they were involved in and informed about decisions relating to their care. Patients were also asked how satisfied they were with the way healthcare professionals explained their course of treatment or gave them health advice - 97% of respondents felt the information they received was easy to understand.


Simon Gilby, Chief Executive at Wirral Community NHS Trust, commented, ‘Patient and public engagement is crucial and not only helps us build on the brilliant work carried out by our staff, but also enables us to develop our services and improve patient experience, ensuring we provide a quality service. Patients are at the centre of all Trust developments and play a paramount role in helping us shape our future.’


The Community Trust delivers a range of services including community nursing, health visiting and therapy services such as physiotherapy and podiatry. Healthcare is predominantly delivered from clinics across Wirral as well as GP practices and people's homes. In addition, it runs three walk in centres one based at Arrowe Park Hospital and others at Eastham and Victoria Central Health Centre at Wallasey.


The Trust publishes details of patient experience in their Annual Report and Quality Account both of which are available at Patients are also encouraged to provide feedback on the Trust’s community based services either through questionnaires available at all clinics, through their website or by contacting This email address is being protected from spambots. You need JavaScript enabled to view it..

Last Updated: Wednesday, 02 November 2016 16:23

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Wirral Community NHS Trust is a UNICEF UK Baby Friendly accredited organisation.•

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